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EPM school leaders breakfast roundtable (handling complaints from a legal and governance perspective)

21/05/2024
9 - 11am
Free

LOCATION EPM Newton Aycliffe Office, DL5 6ZE

RECOMMENDED FOR Customers and prospects - CEOs, CFOs, COOs, School Business Managers, Governance Managers

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Empowering education: Handling complaints - what you need to know from a legal and governance perspective

Our education experts will be joined by law firm Womble Bond Dickinson at our Newton Aycliffe office for the second session in our exclusive 'School Leaders breakfast' roundtable series. We invite you to share your insights and contribute your experiences over coffee and breakfast for our in-person roundtable on handling complaints - what you need to know from a legal and governance perspective. 

This session will allow co-hosts from law firm Womble Bond Dickinson to share their legal experience and knowledge to give us a broader overview of dealing with challenges. We'll address how to handle complaints from parents, as well as:

🔍 How to ensure the investigation process is robust and transparent

😓 How to deal with difficult situations, including a breakdown in positive relations

🌟 What schools and trusts should do in relation to best practice

📜 How to ensure the complaints policy is robust and covers key areas

⚖️ Advice from a legal perspective to avoid common pitfalls and ensure you are acting correctly.

These complimentary events, hosted by our EPM team, will bring together valuable experience and education sector expertise to provide informative discussion forums during the coming months. 

Please note: delegate numbers are capped at 20 for the best possible learning opportunities and will be allocated on a first come, first served basis, so please book early to avoid disappointment.

We understand how tough the current climate can be with budgets continually being squeezed and the education landscape continuously changing. Therefore, it's more important than ever that we have a community and sounding board for school leaders to share their learnings and challenges in a safe space.

Don't miss your chance to join sector colleagues, hear from industry experts, and enjoy a fantastic networking opportunity (with the added benefit of refreshments). 

Meet your hosts and expert panel

  • Your Host

    Rachel Kershaw

    Director of Leadership, MAT Development & Consultancy
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    Rachel is the National Leader of Governance with the NGA and has over 25 years of public sector educational experience. Having worked for the Department for Education and within a Northeast local authority, she has extensive knowledge in a range of areas spanning policy development, school place planning, capital asset management, and education development issues. She has led the conversion process of over 100 schools, supported the development of multi-academy trusts, and been part of the project board for establishing two free schools. While she continues to lead school development and growth, she is committed to supporting school leaders to achieve the very best for their establishments.

  • Your Host

    Francesca Hodgson

    Legal Director, Womble Bond Dickinson
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    Francesca is a Legal Director for WBD's Commercial Disputes & Regulatory team. She is a regulatory specialist advising clients on a range of regulatory and compliance issues and disputes in areas including environment, health and safety, care and education.

    This includes advice on contractual matters as well as enforcement advice, from initial investigation to prosecution, operational advice on issues such as the management of critical incidents, policies and procedures and dealing with complaints, and compliance advice on issues including asbestos management, dealing with contractors and fire safety.

  • Your Host

    Kevin Robertson

    Partner, Womble Bond Dickinson
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    Kevin is head of Womble Bond Dickinson's Projects & Procurement team. He has extensive experience of advising both the public and private sector in relation to a range of public private partnerships and has particular expertise in projects in the education sector where he leads the firm’s Education Group. 

    He advises a broad range of clients including local and central government bodies, universities, further education colleges, academy trusts, Diocesan bodies and private sector contractors.